Track Your Order

PLEASE NOTE: We will always contact you prior to delivery to agree a suitable date with you.  'Expected Delivery Date' shown in the tracking results is the date we expect the goods to arrive at our Distribution Centre.

You can use this online order tracking facility to track any order placed with Fairway Furniture, whether it was placed in store or online.

Finding your order number

Orders placed in store

Your 'Fairway order number' can be found on the left hand side at the top of your order print, just under the Fairway Furniture logo.  In the example below, the order number is 9563.  You will also need to enter the postcode of the ordering address.

Orders placed online

Your 'Fairway order number' can be found on the copy of your order sent to you with your Customer Information Pack, or in the email we sent you confirming acceptance of your order with the subject 'Fairway Furniture - Your online order has now been processed'.

Please note that it can take up to 48 hours for details of new orders to appear within this tracking facility.

Please note that we DO NOT display any Bank or Personal Address information via this order tracking facility, so you can feel comfortable that your information can not be misused.

Our 'Privacy Policy' can be found here.

Want to know what time we'll be delivering to you?

Once we have all the items on your order ready, we will contact you to arrange delivery. We route our delivery vehicles in the most efficient manner to maximise capacity and ensure that we offer as many customers as possible the most flexible delivery options.

On the day prior to your delivery, you will receive a notification from us - usually via email, but by text message or automated telephone call if you have not supplied an email address - advising you of the 90 minute delivery window during which we will deliver your order.

On the day of delivery, you can use thelink supplied in your email (no link is available if we have sent you a text message or automated voice call) to see in real-time how our delivery team are progressing with the other deliveries prior to them reaching you, so you can see an update on when they expect to arrive at your delivery address