Customer Information Pack

We know that after spending time choosing your furniture, there are often questions you'll think of after you've left our stores.  That's why we give every customer one of our Customer Information Packs, packed with lots of useful information. 

It contains:

  • Important information you need to note regarding your order, delivery timescales and how to pay your order balance
  • Frequently asked questions - all the things we get asked most often by customers
  • Delivery - information about how we arrange delivery, what to expect when our delivery team arrive and how to make sure everything is as you want before they leave
  • Care guides for all our product categories - designed to help you look after your furniture for years of trouble-free use
  • Customer service commitment and 5 year guarantee - in the unlikely event that there is a problem, how we will resolve it, as well as details of your 5 year guarantee

To read our Customer Information Pack, simply turn the pages below with a click of your mouse (or a tap of your finger if on a tablet) on the bottom right hand corner or each page.

Last updated: 3 January 2024