Furniture Delivery

At the time you place your order, you will be quoted an anticipated delivery timeframe, it is however only an estimate. This is based on the latest information from our suppliers and our current stock levels.

Typically, we aim to deliver goods within the following timescales:

In stock items Within 7-10 days of placing your order (longer for deliveries outside Zones 1 or 2 - see below)

Special order items Within the timescale indicated at checkout (longer for deliveries outside Zones 1 or 2 - see below)

Once your order has been delivered to one of our warehouses, we will contact you, usually by telephone, to arrange a delivery day. If we are unable to contact you by telephone, we will send a postcard asking you to contact us as soon as possible

Our warehouses allocate deliveries to areas on one or more specific days per week. Deliveries are allocated on the basis of remaining spaces available, so it may not always possible to offer you a delivery on the next scheduled day that we are delivering in your area.

90 minute delivery windows - to help you plan your day

When arranging your delivery, we will confirm the delivery day with you, then, by 6pm on the day before your delivery, you will receive an email, text message or automated phone call (depending on the contact details provided at the time you placed your order) to confirm your 90 minute delivery window.  This means you don't need to stay at home all day, and you can track your delivery in real time on the day using the details in your confirmation email, text message or phone call.

All deliveries need to be signed for, so make sure that if you are not able to accept your delivery, the person allowing our delivery staff access is aware of this


Delivery Service Options

At the time of purchase you can select our Standard Delivery service or our Delivery & Set-Up Service service. All deliveries are carried out using our own fleet of vehicles and dedicated trained staff, ensuring you get the highest standard of service.

Standard Delivery - from £45

Our ‘Standard Delivery’ service is from £45 per order (check the delivery cost to your postcode from any product page or see the map below) - the cheapest of any of the major furniture retailer.

This service delivers your furniture to any accessible room of your choice, without the need for our staff to remove windows or doors.  Your order will be left in any manufacturers’ packaging for you to unwrap – disposal of the packaging will be your responsibility.

Delivery & Set-Up Service - from £80

Our ‘Delivery & Set-Up Service’ is available from just £80 (check the delivery cost to your postcode from any product page or see the map below).

It includes unwrapping and assembly of all applicable furniture leaving them ready for use (please note that some items are sold as 'self assembly' or 'flat packed' which is detailed on the item description, and as such we do not offer the deluxe delivery service on them – these items are indicated as such). This service also includes the removal of all packaging, leaving you free to immediately enjoy your new furniture.

Please note:

  • Delivery & Set-up is not always available on orders for delivery to Zones 4,5 or 6. If you choose this service (where offered) and the service is then not available, we will refund the applicable charges.
  • If during checkout the delivery & set-up service is selected for products on which we do not offer the service, we will refund the difference between the cost of this service and our standard delivery charge.

Delivery Zones

We offer delivery of your furniture anywhere in the UK, with the cost dependent on the delivery postcode. 

The map on the right shows these zones and the related cost. To download a copy of this map in PDF format, which includes more detail of the Greater London area, click here.

When going through the checkout process, the correct delivery charge is applied depending on the delivery address entered - the additional set-up service can also be selected on the order at this point.

Delivery Zones 1, 2 & 3

Delivery to addresses in zones 1, 2 and 3 will be carried out by our own delivery teams.

Delivery to Zones 4, 5 & 6

In some cases, we will use third party carriers to deliver to addresses in zones 4 and 5 - we cannot therefore guarantee that it will be our own delivery teams, or that we will be able to offer our set-up service or a disposal of old furniture.  We will contact you when arranging the delivery and notify you if this is the case.

Delivery to Zone 6 Offshore Postcodes

Delivery to off-shore postcodes in Zone 6 will attract additional shipping charges which we can arrange to quote for once an order is placed. 

Alternatively, we can deliver to a mainland freight handler for you to arrange your own shipping - in these instances, we will refund the difference between the delivery charge automatically applied to the order and that we charge for delivery to the zone where the feight handler accepts delivery.

Can I collect my order?

We are sometimes asked by customers if they can collect their products, rather than have us deliver them.  If the item(s) you have purchased are in stock at the store - these are typically small items - you are welcome to take them with you at the time.

For all other items, these are handled by our dedicated distribution facilities, which in most cases are not part of or close to our stores. Due to the issues of permitting safe access to these facilities, we do not permit collections of items delivered into them from our suppliers.

Furniture items are in the main large and difficult to handle, meaning trying to fit them into cars and small vans is challenging and leads to a far greater risk of damage, for which you as the customer would be liable.  Our delivery teams are skilled professionals who deliver thousands of orders every year and will get your new furniture into your home safely so you can enjoy it.

Can I have my order delivered to a different address?

From time to time you may need to place an order with us to be delivered to a different address, or be delivered to another person at a different property. This can happen when ordering for family members, such as children or partners. If for any reason your billing and delivery address do not match, we will require a form of ID and an up to date utility bill, in order to prevent fraudulent card transactions. If ordering online, you can either email these details to once you place your order, or pop into one of our stores so we can make copies for you. Please click here to find your nearest store.