Fairway Furniture awarded Feefo 'Platinum Trusted Service Award 2021'

Fairway Furniture awarded Feefo 'Platinum Trusted Service Award 2021'

Fairway Furniture has won the Feefo Platinum Trusted Service Award for a third consecutive year, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, the Platinum Trusted Service Award is granted only to those businesses that use Feefo to collect genuine ratings and reviews. Those that meet the highest standard, based on the number of reviews they have collected, and their average rating, are awarded. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.

Fairway Furniture met the criteria by attaining a Feefo service rating of 4.7 out of 5 throughout 2020.

Managing Director Peter Harding commented: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve our offering in 2020. We’re looking forward to another successful year ahead in 2021, despite the challenges posed by the congoing Covid-19 pandemic.”

Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence, and combat the rising issue of fake reviews.

Posted by Peter Harding
1st February 2021

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