Track My Order

PLEASE NOTE: We will always contact you prior to delivery to agree a suitable date with you.  'Expected Delivery Date' shown in the tracking results is the date we expect the goods to arrive at our Distribution Centre.

You can use this online order tracking facility to track any order placed with Fairway Furniture, whether it was placed in store or online.

Orders placed in store

Your 'Fairway order number' can be found on the top right of your order

Orders placed online

Your 'Fairway order number' can be found on the copy of your order sent to you with your Customer Information Pack, or in the email we sent you confirming acceptance of your order with the subject 'Fairway Furniture - Your online order has now been processed'.

Please note that it can take up to 48 hours for details of new orders to appear within this tracking facility.

Please note that we DO NOT display any Bank or Personal Address information via this order tracking facility, so you can feel comfortable that your information can not be misused.

Our 'Privacy Policy' can be found here.


Want to know what time we'll be delivering to you?


Once we have all the items on your order ready, we will contact you to arrange delivery. We route our delivery vehicles in the most efficient manner to maximise capacity and ensure that we offer as many customers as possible the most flexible delivery options.

From 6pm on the day before your scheduled delivery, you can use the tracking system below to find out your 90 minute delivery time window.

On the day of delivery, you can use the same tracking system to see in real-time how our delivery team are progressing with the other deliveries prior to them reaching you, so you can see an update on when they expect to arrive at your delivery address

 


To track your delivery, all you need is your Fairway Furniture 'order no.', which can be located as follows:

Orders placed in store:

Your Fairway 'order no.' can be found on the top right of your order

Orders placed online:

Your Fairway 'order no.' can be found on the copy of your order sent to you with your Customer Information Pack, or in the email we sent you confirming acceptance of your order with the subject 'Fairway Furniture - Your online order has now been processed'

Simply enter your Fairway Furniture 'Order no.' into the 'Track Your Appointment' box below and click the 'Find' button.


Please note:
If for some reason the tracking widget fails to give you the information you expect or does not recognise your order number, you should contact the store from where you made your purchase and they will be able to help.