What we're doing to ensure we're ready to help you 'Shop Safely'

To ensure the safety of all our customers and dedicated store teams, we have worked hard to adhere to the UK Government's published guidelines on meeting the new 'Covid Secure' standards.  We have also taken advice from all relevant authorities, such as Trading Standards and the British Retail Consortium, and fully trained all our staff on how to maintain a safe working and shopping environment.

This means that the in store shopping experience will be a little different to what you may be used to, but we hope that you will still find our store teams welcoming and able to help you select the furniture, bed or flooring that you've been considering during 'lockdown'.

Avoid shopping if you have ANY symptoms

Anyone who is displaying any of the 3 key Covid-19 identifying symptoms should not leave home to go shopping - if you have any suspicion that you may have a fever, persistent new cough or a loss of your sense of taste and/or smell, please avoid visiting our stores until you feel better.  We are also checking all our staff daily to confirm that neither they or anyone else in their household is displaying any symptoms.

Social distancing in our stores

We've all become accustomed to maintaining a safe distance between ourselves and others when shopping for groceries and we are applying the same guidelines in our stores. There are regular reminders around our stores and plenty of space - we have exceeded guidelines by restricting numbers in store so that each shopper has a minimum of 20 sq.m and each couple or family group 50 sq.m - that's twice the required space.  At busy times, we may have to restrict access, so please be patient in these instances.

Sanitising stations

When entering our stores and while walking around them, there will be hand sanitiser stations for customers and staff to use.  We have also implemented enhanced cleaning procedures, meaning popular touch points will be cleaned regularly.  Unfortunately, until further notice, our customer toilets and coffee facilities will be closed - we thank you for your understanding.

PPE (Personal Protective Equipment) for staff

Alongside face coverings now being mandatory for customers in all shops, we want our staff to feel safe at work, so we have provided them with personal protective equipment.  With plenty of space for customers to spread out in our stores, and our sales consultants trained to keep their distance, if you are happy for your consultant not to wear a face covering or visor, please make that known to them as soon as possible in your conversation.

Sanitising treatment of display products

Choosing your new furniture, bed or flooring is usually a process that involves feeling the fabric or flooring, or perhaps lying on the bed.  We don't want you not to be able to do that, so we have treated all our display products with the Staingard Santiser+ treatment system, which provides up to 90 day protection from viruses on surfaces.  All display products - including all mattresses and pillows - are being retreated every 60 days, for added peace of mind.

No handshakes or physical contact

Shaking hands to seal a purchase has long been part of British culture and we're sure that many of you will have found breaking that habit very difficult.  However, we must continue to avoid personal contact with anyone other than those from within our own household, so we politely ask that you don't try to shake hands or touch any of our sales team when in store or making a purchase.  Please also don't be offended if they ask you to maintain a safe distance - they're there to help you stay safe.

Pay by card

When paying a deposit or a balance in store, we would ask that you pay by card or contactless payment method wherever possible, to avoid the need for our staff to handle cash.

Contactless delivery

Our skilled delivery teams are using contactless delivery processes and PPE, meaning that from arrival to the end of the delivery you can feel as safe as possible.  You will also not have to sign anything on receipt of your order - the delivery team will simply photograph the items in your home as our proof of delivery.