Updated:  1 March 2021

How accurate are the lead times stated at the time of ordering?

We check with our suppliers weekly to confirm the latest lead times – these however are only estimates and are subject to circumstances outside our control as the retailer. 

Lead times are currently considerably longer than usual and in some cases we have allowed additional time for contingency delays where we know there are additional factors affecting delivery, such as shipping delays caused by a lack of global capacity.

You have now told me my order is delayed – why?

Due to the unique challenges of Covid-19, our suppliers are dealing with shortages of component parts. Supplies are erratic and sometimes suppliers order raw materials only for them not to arrive.  This is made worse by the reduced manufacturing capacity (in some cases by as much as 50%) resulting from social distancing in our production facilities.


I have heard a lot about delays at UK ports - will that affect my order?

Over the past couple of months, there has been a significant reduction in shipping capacity to bring products of all types into the UK, as outlined in this BBC report on container delays. 

This is the result of issues caused by the major shipping lines cutting capacity during global lockdowns and not now having available the ships to move freight at normal levels.  This is also being made worse by problems at some of the UK container handling terminals, such as Felixstowe.

The costs for shipping freight into the UK have almost doubled in the past two months and our suppliers are working as hard as they can to secure capacity to get customer orders into the UK.

Container-ship

Will the situation get better soon?

This is very difficult to answer. In some cases, suppliers have found alternative sources of raw materials, but in the case of upholstery especially, a national shortage of foam continues to hold up production for some suppliers.

In terms of the shipping issues our supply chain faces, it is unlikely that this will return to normal for until late spring. We are working very hard to monitor all orders due for delivery.

We would ask that customers remain as patient and understanding as possible - this situation is the same for every furniture retailer in the UK and as an industry we are working hard to tackle this as fast as we can, so that as many customers receive their orders within the original delivery lead times given at time of order.

Thank you for your continued support.