Privacy Policy

Fairway Furniture is the trading name of Harding & Sons Ltd.  Fairway Furniture ("Fairway Furniture", "we" or "us") is committed to protecting your privacy and takes all reasonable steps to ensure details gathered are protected.

Set out below is our Privacy Policy which explains how we use any information collected about you, how you can instruct us if you prefer to limit the use we may make of that information and what procedures we have in place to safeguard your privacy.


What information do we collect?

We collect data from you when:

  • Make a purchase from us in store
  • Register on our website
  • Place an order with us through our website (whether as a guest to the site or from a personally created account)
  • Subscribe to our newsletter by means of our website newsletter sign-up page

You can however visit our website anonymously at any time.

What do we use your information for?

We may use your information in the following ways:

  • To personalise your shopping experience by being able to respond to your individual requirements
  • To improve our service to you by requesting and evaluating feedback and information from you
  • To improve our customer service and technical support
  • To process transactions - your information both public and private will not be shared, sold, exchanged or given to any 3rd party company for any reason whatsoever without your consent, except for delivering the intended product or service that you have requested from us
  • To enable us to service any product guarantee and ensure that any product recalls or safety information can be provided to you
  • To send periodic email marketing offers – you can unsubscribe from any marketing contact from us through the link at the bottom of the email
  • To send periodic SMS offers – you can unsubscribe from such contact from us by replying with 'STOP'
  • To administer a promotion, event or for our customer database

How do we protect and safeguard your personal information?

We have a variety of security measures in place to protect your personal information.

  • We have internal policies setting out our data security approach and training for employees who handle customer data.
  • Card payments are encrypted by our secure third-party payment provider. No payment information is stored by us.
  • Data used by us for the processes of contacting you - both in regards to your order with us, servicing any guarantee or providing important product information - is held securely by us.
  • Any third party suppliers we use to allow us to communicate with you also have to abide by the same data protection policies.

Your Consent

By using our site you consent to our Privacy Policy and Terms and conditions.  If you would rather not receive electronic, SMS and postal information from us, please send an e-mail message to enquiries@fairwayfurniture.co.uk with a subject line of ‘Remove Details’.

Changes to our Privacy Policy

We keep our policy under regular review. We may amend and update this policy from time to time. Any changes in the future will be posted to the website and where we believe appropriate, via email.
 
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to enquiries@fairwayfurniture.co.uk
 
This policy was last updated on 22 May 2018.

Unsolicited E-mail Policy

Internet user privacy is of upmost importance to us and our customers. Our success depends on our ability to maintain the trust of our customers. To this end, we have two overriding policies:

Message recipient policy

Before customers can receive email messages, advertising or promotions, customers must have agreed to receive such messages, by either purchasing from us or by opting into one of our mailing lists. Any recipient may request at any time to be removed from our list, and we will comply with that request. In addition, we will thoroughly investigate any allegations made by recipients relating to unsolicited messages.

Policy against advertising our website using unsolicited email messages

We require that all e-mails promoting our business or its products are sent only to customers who have agreed to receive such messages. We prohibit any advertising of our brand and website using unsolicited email messages. If you feel you've been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email us using our contact page. We will immediately investigate all allegations made related to unsolicited messages and reply confirming what action we have taken.

Your email address is safe with us.

  • We never sell or share your email addresses with other companies.
  • You can unsubscribe at any time.
  • We require that each e-mail message sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link - this is normally at the end of the email.
  • If you receive a newsletter or email and decide you don't like it, simply click the unsubscribe link at the bottom of the email.
  • If you feel you've been sent unsolicited email and would like to register a complaint, please email us using our contact page.

Definition of Spam

Spam is unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via e-mail without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.


Cookies

We provide online services that are easy to use, useful and reliable. These can involve placing small amounts of information on your computer or mobile phone or other device. These include small files known as cookies. There's a link to general advice about managing cookies at the end of this page. Cookies cannot be used to identify you personally.

Below is a list of cookies that are used on this Website. You can opt out of non-essential cookies at any time by clicking this link...'Change your Cookie settings'

Fairway Furniture Web Cookies

Name: PHPSESSID
Typical content: randomly generated number
Expires: when user exits browser

Name: style
Typical content: stores the user's preference to whether they wish to view products in a list or a grid
Expires: 1 year

Name: key
Typical content: randomly generated number to remember the user for their next visit
Expires: 4 weeks

Name: bkey
Typical content: randomly generated number to remember the basket contents for the customers next visit
Expires: 4 weeks

Name: recent
Typical content: stores recently viewed products for display on the customers next visist
Expires: 4 weeks

Name: facebookLike
Typical content: used for promotional offers, stores whether the customer has "liked" the website on Facebook
Expires: 4 weeks

Name: allowAllCookies
Typical content: stores the user's preference to whether they wish to allow all Cookies on this Website or not
Expires: 1 year

Google Analytics Cookies

Name: _utma
Typical content: randomly generated number
Expires: 2 years

Name: _utmb
Typical content: randomly generated number
Expires: 30 minutes

Name: _utmc
Typical content: randomly generated number
Expires: when user exits browser

Name: _utmv
Typical content: randomly generated number
Expires: 2 years

Name: _utmz
Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search)
Expires: 6 months

For further details on the cookies set by Google Analytics, please visit this link:  Cookies set by Google Analytics

Add-This Cookie

Name: _atuvc
Typical content: numeric content (e.g. 8|21) that helps you share content through social networks
Expires: 2 years

Social networking websites

Social networking websites may place cookies on your computer. Social bookmarks are a way of saving links to web pages that interest you, and sharing those links with other people. You should read their respective privacy policies carefully to find out what happens to any data that these services collect when you use them.

More about Cookies

For more information about how to manage your cookies, visit aboutcookies.org.