Coronavirus - Information for all our customers

Last updated: 26 March 2020

Please note:  this page will be regularly updated

Our number one priority as a 160 year old family owned business has always been to maintain the safety and wellbeing of all our customers and hard working staff, whether that is in store or during delivery of furniture, beds or flooring. The ongoing coronavirus outbreak means that we are having to make difficult decisions and we thank you for all your support.


 

Our stores - temporarily closed as of the end of today

Given the seriousness of the challenge that our country now faces, all our stores are now temporarily closed.

We hope that you keep yourself and your families safe and we look forward to welcoming you into our stores again when times return to normal.

Please note: Our stores are not able to respond to customer enquiries or queries related to orders or service requests during the outbreak.


 

Shop Online

You can continue to shop the vast majority of our range online from the comfort of your own home at www.fairwayfurniture.co.uk

We will be unable to deliver any orders until the current restrictions are lifted (see below). Suppliers have also now closed their factories due to the outbreak, so there will be extended delivery lead times beyond any return to normal distribution activity.

Please note: We have temporarily suspended our online chat facility, as we cannot provide order updates or action service requests due to supplier and service technicians not operating.


 

Customer Deliveries

All our delivery operations are now temporarily closed.  This is for the protection of our customers and our dedicated staff - delivering furniture involves entry to the home and is not compatible with safe social distancing.

We sincerely apologise that for the next 3 weeks, delivery operations are suspended. Your goods will be held without charge to you and we will review the situation on a regular basis.

Customers who have a delivery date booked which has now been cancelled will be prioritised once we are advised it is safe for deliveries to recommence.


 

FAQs - Specific information for customers

Customers with outstanding orders
These will continue to progress, but there are likely to be delays in goods arriving – many of our suppliers are now ceasing production temporarily due to government advice.  We hope that normal store operations will resume as soon as safe to do so. 
 
Customers with goods awaiting delivery
We sincerely apologise that for the next 3 weeks, delivery operations are suspended. Your goods will be held without charge to you and we will review the situation on a regular basis in line with government advice.
 
Customers who had a delivery date booked which has now been cancelled
Your delivery will be prioritised once we are advised it is safe for deliveries to recommence.
 
Customers who have an outstanding customer service issue
We are unfortunately unable to carry out inspection visits, get replacement parts or items from suppliers or effect exchanges and repairs until further notice.
 
Customers who have a new service issue
We are unable at present to send technicians to visit you in your home, but will contact you when government advice allows us to recommence such visits.  We apologise for any inconvenience caused.
 


We appreciate that during this unprecedented period and with the situation changing rapidly, closing our stores, service and delivery operations is inconvenient, but we believe we have to play our small part in a national effort to defeat the threat that coronavirus poses so we can, in time, return to normal.

Thank you all for your support and take care of yourselves and your loved ones


Peter Harding

Managing Director