Delivery

At the time you place your order, you will be quoted an anticipated delivery timeframe, it is however only an estimate. This is based on the latest information from our suppliers and our current stock levels.

Typically, we aim to deliver goods within the following timescales:

In stock items Within 7-10 days of placing your order (longer for deliveries outside Zones 1 or 2 - see below)

Special order items Within the timescale indicated at checkout (longer for deliveries outside Zones 1 or 2 - see below)

Once your order has been delivered to one of our warehouses, we will contact you, usually by telephone, to arrange a delivery day. If we are unable to contact you by telephone, we will send a postcard asking you to contact us as soon as possible

 


Our warehouses allocate deliveries to areas on one or more specific days per week. Deliveries are allocated on the basis of remaining spaces available, so it may not always possible to offer you a delivery on the next scheduled day that we are delivering in your area.

All deliveries need to be signed for, so make sure that if you are not able to accept your delivery, the person allowing our delivery staff access is aware of this.


Delivery Service Options

At the time of purchase you can select our Standard Delivery service or our Delivery & Set-Up Service service. All deliveries are carried out using our own fleet of vehicles and dedicated trained staff, ensuring you get the highest standard of service.

1. Standard Delivery - from £20

Our ‘Standard Delivery’ service is from £20 per order (check the delivery cost to your postcode from any product page or see the map below) - the cheapest of any of the major furniture retailer.

This service delivers your furniture to any accessible room of your choice, without the need for our staff to remove windows or doors.  Your order will be left in any manufacturers’ packaging for you to unwrap – disposal of the packaging will be your responsibility.

2. Delivery & Set-Up Service - from £40

Our ‘Delivery & Set-Up Service’ is available from just £40 (check the delivery cost to your postcode from any product page or see the map below).

It includes unwrapping and assembly of all applicable furniture leaving them ready for use (please note that some items are sold as self assembly and as such we do not offer the deluxe delivery service on them – these items are indicated as such). This service also includes the removal of all packaging, leaving you free to immediately enjoy your new furniture.


Delivery Zones

We offer delivery of your furniture anywhere in the UK, with the cost dependent on the delivery postcode. 

The map on the right shows these zones and the related cost.  When going through the checkout process, the correct delivery charge is applied depending on the delivery address entered - the additional set-up service can also be selected on the order at this point.

Please note:  Offshore deliveries

Delivery to off-shore postcodes in Zone 6 will attract additional shipping charges which we can arrange to quote for once an order is placed. 

Alternatively, we can deliver to a mainland freight handler for you to arrange your own shipping - in these instances, we will refund the difference between the delivery charge automatically applied to the order and that we charge for delivery to the zone where the feight handler accepst delivery.

 

To download a PDF copy of this map, please click here.


Disposal Service

In addition to our delivery services, we also offer a disposal service for old furniture. For a modest charge, we will dispose of a similar item, on a ‘like for like’ basis. For example, if we are delivering a new sofa, we will remove your old sofa – we will not however remove additional items. Please ask instore for further details of this service (or add a note in the comments box when placing an order online and we'll contact you to explain our charges).