5 YEAR STRUCTURAL GUARANTEE
We source product for you from around the world and ensure that everything we sell is of good quality. This gives us the confidence to guarantee every item for 5 years from the date of delivery.
The Fairway Furniture 5 Year Structural Guarantee is in addition to your statutory rights, is provided to you at no extra cost as an additional benefit and covers the parts detailed below.
Fair wear and tear, accidental damage and abuse in domestic use is excluded and the product must have been maintained and used in accordance with the care instructions above. The following parts and items are covered, subject to the terms and conditions.
The frame, springs, elasticated webbing, castors and supports, recliner actions and electric motors.
Solid wood and veneers, structural stability (excluding minor settlement cracks), catches, handles, castors, other moving parts and light fittings.
Beds & Headboards
Interior spring units, pocket springs, mattress fillings (subject to settlement in normal use) divans, including drawers, bed frames, slats, castors, headboard supports and fixings.
Terms and Conditions for 5 Year Structural Guarantee
- Proof of purchase must be supplied by the customer
- Normal wear and tear in use, including cushion softening and settlement, bed filling settlement, staining, tears, burns and soiling are excluded.
- Dye transfer from non colourfast materials, including denim, is excluded
- Cracking of wood due to major changes in humidity or near exposure to a direct heat is excluded.
- The guarantee is not transferable.
- Fairway Furniture reserves the right to meet its obligations under the terms of this guarantee through implementing the least cost option to itself. If the problem cannot be rectified, this may be through the replacement of a component or, if this is not possible, through a refund of part of the original price.
- If a total refund is given on faulty goods, or if the goods are exchanged for replacement or similar, then the original goods revert to the ownership of Fairway Furniture.
- This guarantee applies only in normal domestic circumstances and while the goods are in use in the United Kingdom.
This guarantee may be deemed invalid if the goods have not been maintained in accordance with the care instructions above or the supplierâ€™s recommendations if supplied with the product