At the time you place your order, you will be quoted an anticipated delivery timeframe – it is however only an estimate. This is based on the latest information from our suppliers and our current stock levels.
Typically, we aim to deliver goods within the following timescales:
|In stock items
| Within 7-10 days of placing your order
|Special order items
| Within the timescale indicated at checkout
Once your order has been delivered to one of our warehouses, we will contact you, usually by telephone, to arrange a delivery day. If we are unable to contact you by telephone, we will send a postcard asking you to contact us as soon as possible.
Our warehouses allocate deliveries to areas on one or more specific days per week. Deliveries are allocated on the basis of remaining spaces available, so it may not always possible to offer you a delivery on the next scheduled day that we are delivering in your area.
All deliveries need to be signed for, so make sure that if you are not able to accept your delivery, the person allowing our delivery staff access is aware of this.
Delivery Service Options
At the time of purchase you can select our Standard Delivery service or our Delivery & Set-Up Service service. All deliveries are carried out using our own fleet of vehicles and dedicated trained staff, ensuring you get the highest standard of service.
1. Standard Delivery - £20
Our ‘Standard Delivery’ service is only £20 per order - the cheapest of any of the major furniture retailers in the South West. This service delivers your furniture to any accessible room of your choice in Devon & Cornwall, without the need for our staff to remove windows or doors.
Your order will be left in any manufacturers’ packaging for you to unwrap – disposal of the packaging will be your responsibility.
2. Delivery & Set-Up Service - £40
The ‘Delivery & Set-Up Service’ is just £40 and includes unwrapping and assembly of all applicable furniture leaving them ready for use (please note that some items are sold as self assembly and as such we do not offer the deluxe delivery service on them – these items are indicated as such). This service also includes the removal of all packaging, leaving you free to immediately enjoy your new furniture.
In addition to our delivery services, we also offer a disposal service for old furniture. For a modest charge, we will dispose of a similar item, on a ‘like for like’ basis. For example, if we are delivering a new sofa, we will remove your old sofa – we will not however remove additional items. Please ask instore for further details of this service.