Please select your currency and VAT preference .
VAT : INC EXC
Currency : GBP EUR USD
My Account
Hello Guest, Log In
0 My Basket


Furniture Care Guides

When you’ve spent time deciding on your new furniture, bed or floorcoverings, it Is only natural that you’ll want to make sure your investment is looked after.

At Fairway Furniture, we appreciate that our customers have invested in their furniture and want to make sure it lasts many years.

By following the simple guidelines below (which are also in the customer information folder issued when making a purchase) you can be sure that you’re giving your furniture the best possible opportunity to repay your investment.


  • Bed Care Guides
  • Cabinet Furniture Care Guides
  • Upholstery Care Guides
  • Floorcovering Care Guides


Beds, Mattresses & Headboards Care Guide

We spend around a third of our lifetime asleep, so we appreciate that after you’ve spent time deciding on your new bed, mattress or headboard, it is only natural that you’ll want to make sure your investment is looked after. By following the simple guidelines below you can be sure that you are giving your bed, mattress or headboard the best possible opportunity to repay your investment. While fair wear and tear in domestic use is excluded, we offer a 5 year structural guarantee on everything we sell. Please see the separate guarantee document within your customer information pack.


Colour variation

  • Variations in colour can occur between the bedding and headboard displays in our showrooms and the specially ordered or stock beds and headboards we deliver to you. Similarly, when ordering items from images in brochures, catalogues or other printed matter, due to the limitations of printing processes, variations in colour of the delivered products can occur. These are normal and do not constitute manufacturing faults.


Positioning your new bed, mattress or headboard

  • Depending on which bed you have chosen, it may be delivered without the castors or feet fitted. Once you have located the castors or feet, follow the manufacturer’s instructions to fit them.
  • If you have chosen a mattress to use on an existing bed base or bedstead, ensure that they are suitable to take the new mattress, such as being the correct size and that they offer the correct support. Placing a new mattress on to an older divan base or bedstead can lead to problems that will not be covered by the manufacturer’s warranty or the Fairway Furniture 5 year structural guarantee.
  • Where you are placing a new mattress on an existing bedstead, ideally the bedstead’s slats should be no wider than 63mm and the gap between slats no wider than 63mm, so as to provide optimum support. Check your mattress manufacturer’s care leaflet delivered with the mattress for specific requirements.
  • Remove the polythene cover from the mattress and base, otherwise condensation created during sleeping will lead to a damp bed, mildew and potential rotting.
  • Once you have removed the packaging from your bed and located it in the desired location, ensure that if the base is in separate sections, it is securely fastened together using the manufacturer’s supplied fixings.
  • We recommend you allow any new bed or mattress to air for a few hours before putting on bed linen. This period allows the mattress fillings to settle and the bed to acclimatise to the temperature of your home.
  • Modern ‘memory foam’ and other components used in the manufacture of your bed can sometimes produce a slight odour initially after unpacking; this is a characteristic of newness and will fade over time.
  • Mattresses can appear smaller than the accompanying base (where applicable) when initially unpacked, but will settle and spread once in use.
  • Where your new bed has castors and is being located directly on to a wooden floor, we would recommend the use of protective non-slip cups on the castors of your new bed to prevent scratching.
  • Where purchased, your new headboard will need to be fixed to your bed and this is normally done by screwing bolts through the uprights into holes pre-drilled in the bed base. Follow manufacturer instructions to ensure a quick and effective installation.
  • Do not attempt to move your bed by pulling on the headboard, as this may damage the bed base and the headboard.
  • Storage drawers in divan beds are only designed to be used for lightweight items, so avoid overloading with heavy items, as this will both damage the drawers and weaken the bed’s overall structure.

Care of your new bed, mattress or headboard

  • Your new bed or mattress will probably feel different. However, this is normal and is simply your body adjusting to the new, improved level of support and comfort provided.
  • During the same period, if you have chosen a bed with a ‘memory foam’ type construction, the bed is likely to soften as the ‘closed-cell’ structure within the foam breaks open - this is normal and is not a manufacturing defect.
  • Turn your mattress over (when not designed for single sided use) and reverse head to foot every 2-3 weeks for the first 3 months and then at three monthly intervals thereafter. This helps the fillings to settle evenly. Please remember however that this is best done by two people to avoid damaging the mattress.
  • Ensure that headboard fittings and legs or castors are checked regularly to ensure they remain tight and secure.
  • Every few months, brush your mattress and base with a soft brush to remove dust and fluff. Do not use a vacuum cleaner, as this can disturb the fillings.
  • We recommend that you air your bed for at least 20 minutes every morning by turning down the duvet from the top half of the bed, as this allows any build-up of body moisture to evaporate.
  • To protect your mattress, we recommend the use of a mattress protector. This will prevent staining of the mattress surface and reduce dust build up on the surface.
  • Where a mattress protector is not used, in the case of accidental spillage or contamination, remove the offending material/liquid immediately by dabbing with a soft dry cloth. A damp cloth should then be used to remove any residue immediately, followed by careful drying of the area. It is important to avoid wetting, as this can affect the fillings of the mattress. If not removed immediately, spillages and bodily fluids can stain permanently. Do not use chemicals or detergents as these may damage the base or mattress cover and fillings.
  • It is inevitable that the mattress fillings will become compressed where the sleeper’s weight is concentrated, creating a visible indentation. This tends to be more pronounced in better quality beds using more generous fillings. This is not a manufacturing fault and can be minimised by turning the mattress regularly – this does not however apply to mattresses that are ‘no turn’ models.
  • The chemicals used to treat bed base and mattress fabrics and fillings may sometimes react with other chemicals such as deodorants, as well as bodily perspiration, causing the fabric to discolour. This is harmless and will not affect the life of the bed base or mattress.
  • Beds are not trampolines; use of this nature will shorten the lifespan and negate any manufacturer or Fairway Furniture 5 year structural guarantee. Additionally, you should avoid sitting on the edge of the mattress for a prolonged period, as this may damage the internal structure of the mattress.
  • Care should be taken when using electric blankets on any beds which contain ‘Memory Foam’. While they are safe to use, prolonged exposure of the visco-elastic material to the heat from such blankets can damage the cell structure of the foam and therefore shorten the life of the product. This may invalidate any warranty provided by the manufacturer.
  • Should you need to move the bed or mattress, ensure the base sections are correctly separated and avoid bending or folding the mattress around corners or leaving it standing on its side for prolonged periods. Such treatment will damage any spring unit in the mattress and negate any warranty or guarantee.


  • Cabinet Furniture Care Guide

    We appreciate that after you’ve spent time deciding on your new cabinet furniture, it is only natural that you’ll want to make sure your investment is looked after. By following the simple guidelines below you can be sure that you are giving your furniture the best possible opportunity to repay your investment. While fair wear and tear in domestic use is excluded, we offer a 5 year structural guarantee on everything we sell. Please see the separate guarantee document within your customer information pack. We would recommend that if you have not already chosen to, you also consider our excellent value Fairway Furniture 5 Year Cabinet Care Plan, which protects your furniture from any accidental damage, including spills, stains and scratches. This protection can be added to your order right up until you take delivery – full details are available from your sales consultant.

    Positioning your new furniture

    • Your cabinet furniture may be delivered fitted with castors or transit strips. These are normally for transportation purposes, so follow the manufacturer’s recommendation to remove them as this will enhance the look and stability of the product.
    • Where your new cabinet furniture is being located directly on to wooden floors, we would recommend the use of protective felt on the feet of your new furniture to prevent scratching.
    • Once you have carried out any assembly required or your furniture, it may sometimes appear out of alignment. Before contacting us, we would recommend that you check your floor is level. Older buildings can have uneven floors, which can lead to doors not lining-up correctly or legs not all touching the floor. These issues can normally be corrected by contacting a local cabinet technician.
    • During assembly and positioning of freestanding wardrobes or wall units, you should try and leave at least a 2-3cm gap behind so air can circulate freely.
    • Some larger wardrobes and wall units come supplied with straps or fixing brackets so that they can be fastened to the wall for your own safety.
    • Before you make any final adjustments to your wall unit or wardrobe – such as levelling the doors - you should ensure that you put inside all the items you expect them to hold. This prevents the doors becoming misaligned when the unit is subsequently loaded.
    • Where your cabinet furniture has internal shelves, ensure they are properly fixed in accordance with the manufacturer’s instructions before placing items such as crockery or ornaments on them.

    • Colour variation

      • Variations in colour can occur between the cabinet display samples in our showrooms and the specially ordered or stock furniture we deliver to you. Similarly, when ordering items from images in brochures, catalogues or other printed matter, due to the limitations of printing processes, variations in colour of the delivered products can occur. These are normal and do not constitute manufacturing faults.

      • Cabinet care guidance

        • For cabinet items where assembly was required – such as attaching legs to tables or chairs, regularly check that bolts and screws are tight. This ensures the joints are not strained and will prolong the life of your furniture.
        • Most modern cabinet furniture is protected by a tough finish that simply needs dusting with a lint-free cloth.
        • Finger marks and smears can be removed by using a cloth dampened with warm water. Be sure to dry with a soft lint-free cloth immediately. Avoid using any detergents, facial or general purpose wipes, as these can affect the finish of your furniture. Avoid allowing any cabinet furniture to come into contact with aggressive products such as solvents, spirits, acidic materials or cream cleaners, especially those containing silicone, as damage to the finish may result.
        • In the case of accidental spillage or contamination, remove the offending material or liquid immediately by dabbing with a soft dry cloth. A damp cloth should then be used to remove any residue immediately, followed by careful drying of the area. It is important to avoid wetting, as this can affect the finish. If not removed immediately, spillages such as red wine, can stain permanently.
        • Your new furniture will often come with specific cleaning and care instructions, but as a guide, you should observe the following for these specific finishes:


        Oiled oak finishes

        • These must be regularly re-oiled to maintain appearance and stability. This should be done using suitable natural vegetable finishing oil, available from all Fairway Furniture stores.


        Glass & metal finishes

        • Gentle wiping with a damp cloth will maintain the appearance of your furniture and prevent any damage that could be caused by using cleaning chemicals. Particular care should be taken not to use kitchen clothes with abrasive pads, as these will leave scratches.


        Wood effect and high gloss finishes

        • These finishes may be cleaned by dusting with a lint-free soft cloth. In the event that marks need to be removed, use of a damp lint-free cloth will be effective and prevent any damage.


        Dining chair upholstered seat pads

        • Use a vacuum cleaner with a suitable upholstery attachment will allow removal of dust or crumbs. Should the fabric or leather need wiping, use a lightly dampened cloth, ensuring the affected area is then dried fully before use.
        • Our ranges of wooden cabinet furniture include a variety of finishes, such as oiled, waxed or lacquered. Some have a rustic, distressed type of finish and are designed to reflect old country style furniture or the ethnic style of the country of origin. There is therefore a wider tolerance in both manufacture and finish for these products.
        • All real wood finishes will mellow over time and exposure to light. Lighter coloured wood such as teak, pine or oak obtain a richer, deeper colour. Care should be taken to avoid placing wooden furniture in direct sunlight for prolonged periods, as this can cause the finish to change colour more quickly and unevenly.
        • Real wood products are often constructed from solid timber and can be affected by the background environment within the home. For example, exposure to any dampness or moisture can cause drawers and doors to expand and stick. Modern, centrally heated homes can cause minor cracks to appear as timbers can become extremely dry and this would normally be considered part of the products natural characteristic. To minimise the risk of such cracks, avoid exposing your furniture to significant variations in temperature.
        • Take care to protect surfaces of dining tables, as the heat from oven tableware can cause damage to the furniture’s finish.
        • Ensure that dining chairs are used only for the purpose intended and that all legs are in contact with the floor at all times, otherwise damage may result.


        Upholstery Care Guide

        Our living rooms are the heart of our homes, so we appreciate that after you’ve spent time deciding on your upholstery, it is only natural that you’ll want to make sure your investment is looked after. By following the simple guidelines below you can be sure that you are giving your upholstery the best possible opportunity to repay your investment. While fair wear and tear in domestic use is excluded, we offer a 5 year structural guarantee on everything we sell. Please see the separate guarantee document within your customer information pack. We would recommend that if you have not already chosen to, you also consider our excellent value Fairway 5 Year Fabric or Leather Care Plan, which protects your upholstery from any accidental damage, including spills, stains and scratches. This protection can be added to your order right up until you take delivery –full details are available from your sales consultant.


        Positioning your new furniture

        • Your upholstery may be delivered fitted with transit castors. These are normally for transportation purposes, so follow the manufacturer’s recommendation to remove them and fit the supplied lifetime castors, as this will enhance the look and stability of the product.
        • Where your new upholstery is being located directly on to wooden floors, we would recommend the use of protective felt or castor cups to prevent scratching.
        • Action furniture should only be used once it has been assembled correctly and suitably sited on a level surface to provide stability.
        • If your upholstery has recliner actions, you should make sure you leave sufficient space around the pieces for the back of the chair or sofa to recline fully.
        • If you have chosen leather upholstery, ensure it is not positioned close to direct heat sources such as open fires or radiators, as this will accelerate wear and may cause cracking.

        • Colour variation

          • Variations in colour can occur between the fabric or leather upholstery samples in our showrooms and the specially ordered or stock items we deliver to you. Similarly, when ordering items from images in brochures, catalogues or other printed matter, due to the limitations of printing processes, variations in colour of the delivered products can occur. These are normal and do not constitute manufacturing faults.


          General care guidance for all upholstery

          • Protect all upholstery from long periods of direct sunlight as this may result in both fabric and leather fading or, in the case of fabric, rotting.
          • To prevent excessive soiling and accelerated wear, cushions should be turned daily, switching positions where possible.
          • Cushions will initially feel firmer than on our display models and can soften by up to 20%
          • Many of our upholstery ranges feature casual cushion designs, which require regular plumping to help them maintain their shape. Ideally, this is done daily, or at least once every few days. While we all have our favourite places to sit in our living room, try to make sure that you vary position to even out wear across your upholstery.
          • Light coloured upholstery can be susceptible to ‘dye transfer’. Avoid wearing clothing which is not colourfast when using your upholstery - for example, denim garments are very often not colourfast. Soiling from non-colourfast fabrics can be difficult to remove completely. Similar care should be taken with newsprint as this can also transfer to fabrics, causing marking.
          • Do not sit on the arms of sofas or chairs and ensure that recliner actions are extended gently, as well as not being twisted while in use.
          • All upholstery products are only suitable for use by persons up to 18 stone (115kg). Use by persons heavier than this will invalidate any manufacturers’ warranty and your Fairway Furniture 5 year structural guarantee.


          Care & cleaning of your fabric upholstery

          • Accumulated dust accelerates wear and dulls colour, so vacuum clean your upholstery once a week using a suitable attachment. Make sure you remember to vacuum under the cushions, but
          • take care not to brush the fabric excessively as this will damage the fibres.
          • Some fabrics and finishes used on upholstery will mark more than others and will absorb fluids, including natural oils, such as perspiration and hair grease. In particular, headrest areas and arms are the most susceptible to marking in this way. Protective headrest covers and armcaps can be used to minimise the risk of this becoming a problem.
          • All fabrics will show evidence of shading, but velvet and chenille fabrics are most susceptible. These will shade, crease and show evidence of pressure marks through use and this is a characteristic of these fabrics and does not indicate a manufacturing fault. To minimise any change in appearance, perform regular soft brushing of the fabric.
          • Where fabric covers are removable for machine washing, follow the manufacturer’s instructions carefully. As a general rule;
        • All covers should be washed at the same time to prevent uneven colour changes.
        • Covers should be washed at a maximum of 40 degrees centigrade.
        • Covers should be turned inside out, washed separately from other fabrics and not allowed to soak.
        • Use pure soap products only; do not use modern washing powders, as they contain whitening agents. Most importantly, do not use bleach.
        • Do not tumble dry and only iron gently whilst damp.
        • Avoid over washing as covers will fade and shrink slightly with each wash.
        • Some scatter cushions are ‘Dry Clean Only’ so check their cleaning instructions separately.
          • If your upholstery has removable, dry cleanable fabric covers, send the covers to a reputable firm of dry cleaners, ensuring that they are aware of any instruction labels sewn into the cover. It is very likely that, following dry cleaning, there will be a slight colour variation between the removable and fixed sections of upholstery, so you should be aware of this prior to commencing any cleaning programme.
          • Where covers are not removable for dry cleaning you should seek specialist advice. Please ask in store for details of recommended local cleaning specialists.
          • When dealing with spot stains to fabric upholstery, be sure to try cleaning agents on an inconspicuous area to test reaction. Acrylic velvets, such as ‘dralon’ can be sponged lightly with warm water. Be sure not to over wet. Wet rubbing of fabrics may affect colourfastness and should be avoided. Blotting rather than rubbing will help to avoid damage to the fabric pile.


          Care & cleaning of your leather upholstery

          • Leather is a natural product made from animal skins. These are not uniform in either texture or finish and can therefore display various marks and scars. These and are unique natural characteristics and distinguish leather from man-made substitutes such as vinyl.
          • Leather is produced in a variety of different finishes. Aniline and semi-aniline leathers will both mark and absorb fluids more easily, including natural oils, such as perspiration and hair grease. Fully corrected leathers will also be affected in a similar way where the protective coat has become worn through use.
          • All leather will stretch with use and show natural creasing. Regular cleaning is essential, by carefully following the cleaning instructions in this guide and also those from the manufacturer.
          • Accumulated dust accelerates wear and dulls colour, so vacuum clean your leather upholstery once a week using a suitable attachment. Make sure you remember to vacuum under the cushions where they are easily accessible.
          • Both leather and bonded leather finished products are susceptible to damage or delamination to the finish if contaminated by bodily fluids (including naturally occurring oils in hair), hair styling products, or cosmetic applications (such as make-ups, hand creams, tanning lotions etc.). You should therefore ensure that regular cleaning is carried out in accordance with the instructions below.
          • Most leather and bonded leather upholstery should be cleaned regularly using a water-dampened cloth. Repeat the process and then dry with a soft cloth. Pay more frequent attention to arm pads and head rests, so as to remove residues of perspiration and hair grease, which can damage the leather’s protective coating.
          • A general lack of care and cleaning of leather and bonded leather products will significantly accelerate wear and invalidate both the manufacturer’s and Fairway Furniture guarantees.




          Floorcovering Care Guide

          Choosing your new floorcovering can be a challenge, so we appreciate that after you’ve spent time deciding on your new carpet, vinyl, rug or imitation wood floor, it is only natural that you’ll want to make sure your investment is looked after. By following the simple guidelines below you can be sure that you are giving your flooring the best possible opportunity to repay your investment. While fair wear and tear in domestic use is excluded, we offer a 5 year structural guarantee on everything we sell. Please see the separate guarantee document within your customer information pack. We would recommend that if you have not already chosen to, you also consider our excellent value Fairway 5 Year Flooring Care Plan, which protects your floorcovering from any accidental damage, including spills & stains. This protection can be added to your order right up until your new flooring is fitted – full details are available from your sales consultant.


          Colour variation

            • Variations in colour can occur between the floorcovering displays in our showrooms and the specially ordered or stock carpet, vinyl or imitation wood floor we deliver to you. Similarly, when ordering items from images in brochures, catalogues or other printed matter, due to the limitations of printing processes, variations in colour of the delivered products can occur. These are normal and do not constitute a manufacturing fault.

            Fitting of your flooring

          • Our carpet and floorcovering fitting service is provided and costed on the basis that the area where flooring is being fitted is empty and free from obstruction. You should therefore ensure that all furniture and appliances are removed prior to fitting. We reserve the right to make an extra charge if additional preparation work is required on our fitter’s arrival.
          • We cannot accept any liability for damage to, or resulting from, concealed pipe work or electric cables, unless the position of such pipe work or cables is clearly notified to us in writing at least 24 hours prior to the time of installation.

          Care of your carpet or rug

          • Avoid vigorous brushing or excessive vacuum cleaning when carpets are new. Some carpets have a tendency to show fluff - this is quite normal and will not affect wear.
          • Light and dark patches can be caused by disturbance of the carpet pile during use. This is a characteristic of pile carpets and is more noticeable in plain colours. It does not affect wear and cannot be considered a manufacturing fault.
          • Some pile carpets may display a few tufts standing above the pile. Simply use sharp scissors to trim them level with the rest of the carpet. Do not pull them out as this will affect the integrity of the carpet and void any manufacturer’s warranty or Fairway 5 year structural guarantee.
          • Do not use a vacuum cleaner with a beater bar attachment on a loop pile carpet as this will accelerate wear and weaken the underlying structure of the carpet. Use a suction type vacuum cleaner only.
          • General carpet cleaning is best carried out by a specialist. Please ask your sales consultant in store for details of recommended local cleaning specialists.
          • Protect your carpet from long periods of direct sunlight, as this may result in it fading or even rotting.

          Care of your vinyl

          • Vinyl flooring provides a quick, hygienic and fuss-free flooring solution, but it is prone to damage immediately after being fitted, as furniture is placed back into a room.
          • We would recommend fitting felt pads or suitable glides to the castors and feet of your furniture for added cushioning to protect the surface of your vinyl. Never push, pull or drag heavy furniture across your vinyl flooring as this can mark, scratch, tear or damage the surface.
          • To increase durability and minimise the risk of damage, ensure that the surface is cleaned regularly with a floor brush or suitable vacuum attachment.
          • Make sure that any spills of liquids are wiped up promptly. If they are left for prolonged periods they can stain the surface. Use a damp cloth or lightly moistened floor mop to wash the surface, ensuring the floor dries out completely before walking on it again. Steam cleaners can be used, but check the vinyl manufacturer’s instructions prior to doing so.
          • Do not use abrasive scourers on vinyl as this can cause permanent damage to the surface and will void any manufacturer warranty and your Fairway 5 year structural guarantee.

          Care of your imitation wood or stone floor

          • To increase durability and minimise the risk of damage, ensure that the surface is cleaned regularly with a floor brush or suitable vacuum attachment.
          • Make sure that any spills of liquids are wiped up promptly. If they are left for prolonged periods they can stain the surface. Use a damp cloth or lightly moistened floor mop to wash the surface, ensuring the floor dries out completely before walking on it again.
          • Check the manufacturer’s own care guidelines before using specialist cleaning treatments or equipment.

Buying Guides
Email-signup
footerad-one