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Cancellation & Returns Policy

The cancellation and returns policy set-out below applies only to goods ordered online. If you have a query relating to an order that was placed instore, please contact the store from which you made the purchase – contact details can be found on the Store Locator page.

Cancelling an Order Prior to Delivery


1. Orders for Stocked Products



For whatever reason, it is sometimes necessary to cancel an order. You may cancel your order with Fairway Furniture at any time prior to delivery for stock items (items purchased which we have in stock at the time of order).

To cancel your order, you need to either:

Write to us:
184 Billacombe Road
Plymouth
Devon
PL9 7HE
Fax us on 01752 408819 or
Email us to enquiries@fairwayfurniture.co.uk

Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment. A letter of cancellation, together with your receipt, will be posted to your nominated address.


2. Orders for Bespoke Items or Special Products



If the items ordered are not from stock, we will have placed a ‘special order’ commission with the supplier to make them specifically for you. Unless we receive your written notification to cancel within 7 working days of you receiving our first order acknowledgement e-mail, we regret to advise you that we will have to charge you a cancellation fee, which is normally up to 75% of the original order value.


Cancelling an Order after Delivery


1. Orders for Stock Only Products



Where you have placed an order for stock items solely through our website, you have 14 calendar days from receipt of your furniture in which to advise us in writing that you do not want to keep the goods.

To cancel this type of order, you need to either:

Write to us:
184 Billacombe Road
Plymouth
Devon
PL9 7HE
Fax us on 01752 408819 or
Email us to enquiries@fairwayfurniture.co.uk

After we have acknowledged your request to cancel the order, please follow these simple steps to make the process as smooth as possible:

  • The furniture should be returned in the condition in which it was received. Should there be any signs of damage or misuse, we will not be able to refund the goods in full.
  • Please retain the packaging for all items of upholstery, cabinet and bedroom furniture. The goods must be returned in their original wrappings to allow a full refund.
  • Please have the furniture available for collection within 7 days of the original delivery date. We sometimes arrange collections at short notice.
  • We will refund to you all amounts paid by you for the goods in question, excluding the cost of collection of the goods. Please note that the original delivery costs will not be refunded.
  • Please note we are unable to accept the return of the following items:
    Mattresses and divan beds, or bedding, unless un-opened and in their original packaging.
    Any partially assembled flat pack furniture, unless the item is found to be faulty.

Once the goods are back at our local warehouse and have been inspected, we will confirm the refund amount due and make the refund payment within 7 days using the original payment method. A final cancellation letter together with your receipt will be posted to your nominated address.

Please note for card refunds it can take up to 7 working days from the date that we process the repayment for your account provider to re-credit you with the amount due.


2. Orders for Bespoke Items or Special Products



Where the item that you wish to return is one of bespoke manufacture to your own request, we are unfortunately unable to offer a cancellation or refund.


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